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2831084 - Server hangs after infected with signal 10 from routine ssl_nrpacket - SAP ASE

Symptom

  • The ASE errorlog reports a signal 10 at address ssl_nrpacket
  • Which hangs the ASE server
  • Log entries include:

Current process (0x0) infected with signal 10 (SIGBUS)
Current Process is running on a Non-Engine Thread
Address 0x0000000081a52140 (ssl_nrpacket+0x2fcc) ...
...
Run to completion task iocRunController+0xfffffffffb1d1760(13d3350) exception 10

  • With a stack trace that, depending on OS, includes routines like:

krtctskException
ssl_nrpacket
ksmask_rpacket
kstcpnetctlrProcessRead
kssolnetctlrWaitForCompletion
ksmask_rdahead
iocRunController

  • See attached file Stack_Example_KBA_2831084.txt for a full sequence in the log

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Environment

  • SAP Adaptive Server Enterprise (ASE) 16.0 SP03
    • Reported only on PL03 & PL04

Product

SAP Adaptive Server Enterprise 16.0

Keywords

CR 819892, CR#819892, 819892, ssl_nrpacket, signal 10 , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , BC-DB-SYB , SAP Business Suite on Sybase ASE Database Platform , Bug Filed

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