SAP Knowledge Base Article - Preview

2830339 - Queue priorities are not working as defined

Symptom

  • Contact allocation is going to the wrong queue first
  • Sometimes the queue with a lower priority is allocated the contact the agent first before the contact from the queue that has a higher priority

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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