SAP Knowledge Base Article - Preview

2828910 - Online Monitoring Help Portal not working in FP13 release

Symptom

  • Application Help is asking for authorisation
  • The agents who work with this tool don't have an account for SAP help portal, so they are not able to authenticate

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP Supplier Relationship Management 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, help, 403 error, help document, feature pack 13 , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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