SAP Knowledge Base Article - Preview

2827236 - Search result is incorrect for older Incident from Solman 7.1 in ITSM Solman 7.2

Symptom

The Category of an Incident is changed and saved within an Incident in ITSM, Solution Manager 7.2.

The Incident does not appear in a Category search of the updated Category and still appears in a search for the old Category.


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

SOLMAN, Solution Manager 7.1, ITSM, Solution Manager 7.2 incorrect search, incidents, tickets, category, category schema , KBA , SV-SMG-SUP , Service Desk / Incident Management , CRM-IC-BF-CAT , Categorization , Problem

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