SAP Knowledge Base Article - Preview

2826656 - Agentry Error: com.sap.agentry.ace.ACECommunicationChannel Web socket session error: java.io.EOFException: null

Symptom

  • While synching to the Agentry Cloud Edition using Work Manager, there is an error that shows up in the Cloud log file that looks like the following:

    ~~~~~~~~~~Start Here~~~~~~~~~~
    2019 08 06 14:31:06#+00#INFO#com.sap.agentry.ace.ACELoggerJava.AgentryMessages##anonymous#http-nio-8041-exec-5#na#acepreview#ac74u1novmsv#web##na#na#na#na#MESSAGES: C, 722, 21,  16, 08/06/2019 14:31:06,    ,975341,   378,   usernameA, >unknown< |

    2019 08 06 14:31:06#+00#ERROR#com.sap.agentry.ace.ACECommunicationChannel##anonymous#http-nio-8041-exec-5#na#acepreview#ac74u1novmsv#web##na#na#na#na#Web socket session error:  java.io.EOFException: null

               at org.apache.coyote.http11.upgrade.NioServletInputStream.doRead(NioServletInputStream.java:97)

               at org.apache.coyote.http11.upgrade.AbstractServletInputStream.read(AbstractServletInputStream.java:129)

               at org.apache.tomcat.websocket.server.WsFrameServer.onDataAvailable(WsFrameServer.java:56)

               at org.apache.tomcat.websocket.server.WsHttpUpgradeHandler$WsReadListener.onDataAvailable(WsHttpUpgradeHandler.java:202)

               at org.apache.coyote.http11.upgrade.AbstractServletInputStream.onDataAvailable(AbstractServletInputStream.java:203)

               at org.apache.coyote.http11.upgrade.AbstractProcessor.upgradeDispatch(AbstractProcessor.java:93)

               at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:635)

               at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1775)

     ~~~~~~~~End here~~~~~~~~~~~~

#NOTE: Let usernameA be a placeholder in this article and equal to the actual user's mobile username

  • What does this error mean?

Read more...

Environment

  • SAP Work Manager 6.5 ACE
  • SAP HEC Environment (SMP 3.0)
  • Agentry Cloud Edition (ACE Server)

Product

SAP Mobile Platform 3.0 ; SAP Work Manager 6.5.0

Keywords

"com.sap.agentry.ace.ACECommunicationChannel Web socket session error","Web socket session error: java.io.EOFException: null","Agentry Cloud Edition","ACE crash","ACE error","Agentry Error 13","Work Manager fail to transmit" , KBA , MOB-CLD-AGS , HCP Cloud Agentry services , MOB-ONP-AGS , SAP Mobile On Premise Agentry Server , MOB-ONP-COR , SAP Mobile On Premise Core Services , MOB-SYC-SAP , Syclo Mobility for SAP backend , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.