SAP Knowledge Base Article - Preview

2826095 - Communication Panel is not working in embedded mode in C4C

Symptom

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

  • Communication Panel is not working in embedded mode in C4C
  • You are  trying to integration ECF as a widget into C4C
  • While in Chrome (F12/Console) you can see the error

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Environment

SAP Contact Center 7.0

Product

SAP Cloud for Customer core applications 1902 ; SAP Cloud for Customer core applications 1905 ; SAP Cloud for Customer core applications 1908 ; SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications panel, integration, C4C, ECF, telephone, buttons inactive, ECF , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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