SAP Knowledge Base Article - Preview

2825815 - Catalog Version changed after PreviewTicket is deleted by the previewTicketRemoveTaskRunner Task

Symptom

When viewing the Staged catalog version, with a preview time in Experience Selector, when left idle for 15 mins (previewTicketRemoveTaskRunner triggers), it switches back to show the Online catalog version.

But the Experience Selector still shows that you are in Staged catalog version.

This behaviour is confusing for the user and does not provide the correct previewing.


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Environment

SAP Commerce 1905

Note: Please note that the files to edit for this solution in 1905 are all typescript (ts) files. For prior versions, solution given below should be adapted to javascript (js) if needed.

Product

SAP Commerce 1811 ; SAP Commerce 1905 ; SAP Commerce Cloud all versions ; SAP Commerce Cloud, Version 2 all versions ; SAP Hybris Commerce 1808 ; SAP Hybris Commerce 6.5 ; SAP Hybris Commerce 6.6 ; SAP Hybris Commerce 6.7

Keywords

KBA , CEC-COM-CPS , SAP Commerce , How To

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