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2825177 - BI Platform 4.2 SP7 Patch 4 has encountered errors during the installation process

Symptom

  • Failed to install BI4.2 SP07 Patch400
  • Installation finished with message "SAP BusinessObjects BI Platform 4.2 SP7 Patch 4 has encountered errors during the installation process"
  • In ErrorsAndWarnings.log, the following entries are found:

    Error: *** Action result: unknown.
    Error: Error code from call to Windows Installer API: 1603
    Error: unmarshalSizet: curPos past end of string
    Error: Serialization error. Expecting at least 1 arg(s). Got 0.
    Error: Poco Exception: Software caused connection abort
    Error: RunRedistProgram: failed: 2
    Error: can not remove the read only status
    Error: ReplaceFileVariables: C:\SAP BusinessObjects\\SAP BusinessObjects Enterprise XI 4.0\java\apps\multitenancyManager\jars\multitenancymanagerSystem.properties doesn't exist
    Error: RunRedistProgram: failed: 2
    Error: Poco Exception: Software caused connection abort
    Error: *** Action result: unknown.
    Error: unmarshalSizet: curPos past end of string
    Error: Serialization error. Expecting at least 1 arg(s). Got 0.
    ntservice Error: ChangeService: Service: BOEXI40Tomcat: invalid state. Expecting: SERVICE_RUNNING, Got: SERVICE_STOPPED
    Error: RunRedistProgram: failed: 2


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Environment

  • SAP BusinessIntelligence Platform 4.2 Service Pack 7 Patch 400
  • Windows 2012 R2 

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

C++ 2005, Read only, executables, setupengine, ErrorsAndWarnings , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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