SAP Knowledge Base Article - Preview

2822938 - CRM Integration: Phone is Not Open

Symptom

Communication between CRM and SAP CCtr using OII is not working

Error at OII log:

TRC> (SOAP 103) SendSOAP userChanged/pepe/workmode=1000/Phone Is Not Open


Read more...

Environment

SAP Contact Center 7.0 FP12, FP13 and FP14

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, TLS 1.2 , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.