SAP Knowledge Base Article - Preview

2822845 - Service category dropdown is showing blank or Incorrect categories in Ask HR application

Symptom

While employees are creating a ticket from Ask HR application, Service category and Cause category dropdown is showing as blank or incorrect categories are displayed


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Environment

SAP Cloud for Customer

SAP SuccessFactors Employee Central Service Center

Product

SAP Cloud for Customer add-ins all versions ; SAP SuccessFactors Employee Central Service Center all versions

Keywords

Service category, wrong, blank, ask HR, cause category, incident category , KBA , LOD-CRM-PRT-SRV , Service Portal , LOD-SF-EC-SRV , Ask HR - Employee Central Service Center (ECSC) , Problem

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