SAP Knowledge Base Article - Preview

2822023 - Unable to close an old support incident in Incident Management - SAP ONE Support Launchpad

Symptom

  • Why can't I close an old incident
  • Unable to close an old support incident
  • Why is old incident still displaying as open?
  • How to close an incident created years ago?
  • Closed incident showing as Sent to Customer
  • Impossible to close an old incident
  • Old incident appearing in my Launchpad inbox
  • No option to close a support incident that was created years ago



Environment

Keywords

closing , resolved , confirm , confirmed , message , message , incidents from 2016 , 2015 , 2014 , 2013 , archived incident , old tickets , , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , Problem

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