SAP Knowledge Base Article - Preview

2821566 - Error: POS&CRM_ORDER&CRMA_TEXT when editing a document after upgrading to 7.2 SP09 - Solution Manager

Symptom

  • After upgrade to Solution Manager 7.2 SP 09, triggering a status change for a change document fails with errors found in either Transaction codes ST12 or ST13.
  • When changing status of ChaRM document in SM_CRM the error 500 Internal Server Error is displayed after saving. Also in SM13 Update is terminated (Function module CRM_ORDER_WRITE_DOCUMENT).
  • Error in Transaction ST12 or ST13:
    Function Module: CRM_ORDER_WRITE_DOCUMENT
    Class: CD
    Number: 328
    DUPREC: POS&CRM_ORDER&CRMA_TEXT
  • After upgrade to Solution Manager 7.2 SP09, when they add text in the Text assignment block of an incident in ITSM, they encounter a 500 Internal Server Error and in transaction SM21, see:
    Transaction Canceled CD 328 ( POS#CRM_ORDER#CRMA_TEXT )

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Environment

Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

500 Internal Server Error, POS # CRM_ORDER # CRMA_TEXT, POS & CRM_ORDER & CRMA_TEXT, CD Number: 328, Message No. CD328 , KBA , SV-SMG-CM , Change Request Management , SV-SMG-SUP , Service Desk / Incident Management , Problem

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