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2820815 - Gift Transaction fails intermittently / 1 out of many SVS applications fail in GK System

Symptom

  • Out of 'n' instances, one of the SVS instance was not running. While checking the status of Cluster participants in HANA Studio (login with GKR_SVS user), some components have status other than 1. 
  • Unable to complete gift transaction intermittently.
  • Below error was there in SVS logs at OS level:
    com.gk_software.core.server.jms_engine_activemq.internal.jdbc.lock.LockFailureException: Cannot start broker. Interrupted attempt to acquire lock: com.sap.db.jdbc.exceptions.JDBCDriverException: SAP DBTech JDBC: [139]: current operation cancelled by request and transaction rolled back: current operation cancelled by request and transaction rolled back

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Environment

  • SAP Store Device Control 6.2 by GK
  • SAP Store Device Control 7.0 by GK
  • SAP Store Device Control 7.1 by GK
  • SAP Store Device Control 7.2 by GK
  • Gk System - app-svs

Product

SAP Store Device Control 6.2 by GK ; SAP Store Device Control 7.0 by GK ; SAP Store Device Control 7.1 by GK ; SAP Store Device Control 7.2 by GK

Keywords

GK, SVS, Gift Transaction fails, Stored Value Server, GK SVS Cluster startup issue , KBA , XX-PART-GKS-POS , SAP Point of Sale by GK , Problem

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