SAP Knowledge Base Article - Preview

2820803 - Incorrect name for email notification using mail form in ITSM Solution Manager 7.2

Symptom

In ITSM Solution Manager 7.2, you have configured mail notification with mail forms.
You find in the notification email body that the name of the recipient is incorrect, even though the email address used is correct.



Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

SOLMAN, Solution Manager 7.2, name, incorrect, wrong, attributes, email, notification, reporter, SMIN_STD_MAIL_FORM, ZMIN_STD_MAIL_FORM, SEND_MAIL_WITH_MAIL_FORMS , KBA , SV-SMG-SUP , Service Desk / Incident Management , Bug Filed

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