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2820527 - Error: The process cannot access the file because it is being used by another process during phase PREP_PRE_CHECK/SCANDIR_EPS0

Symptom

  • While performing an upgrade in Software Update Manager (SUM), the following error is encountered in phase PREP_PRE_CHECK/SCANDIR_EPS0:

[SAPup.log]

CURRENTPHASE PREP_PRE_CHECK/SCANDIR_EPS0
...started at 20190726104629
# Using phase log file 'SCANDIRE.LOG'.
...finished at 20190726104934 with status ABORTED.
# Error message set: 'Got 1 error(s) during extraction/listing of archives, see phase log for details'
...begin dialog at 20190726104939

[SCANDIRE.LOG]

2 ETQ399 File '\\***\sapmnt\trans\EPS\in\I720020751259_0120310.PAT' determined as 'COMPONENT=ST-PI,COMP_REL=740,EPSSUBJECT=ST-PI=====740,PATCH_TYPE=ACP,TO_REL=0023,timestamp=20180510212334,type=PATFILE'.
3WETQ123 20190726104808 (4): PID 6888 exited with status 14 (time 0.00 real)
2EETQ008 Error message: Extraction command failed with status 14, see 'F:\usr\sap\\SUM\abap\log\CAR.096' for more details
...
1EETQ399 Last error code set is: Got 1 error(s) during extraction/listing of archives, see phase log for
1EETQ399Xdetails
1EETQ204 Upgrade phase "SCANDIR_EPS0" aborted with severe errors ("20190726104934")

[CAR.096]

EXECUTING F:\usr\sap\<SID>\SUM\abap\bin\SAPCAR.EXE -flat -R \\***\sapmnt\trans\EPS\in -xvf \Installation\K-60851INEAHR.SAR
SAPCAR: processing archive \Installation\K-60851INEAHR.SAR (version 2.01)
x I710020751258_0118401.PAT
SAPCAR: can not change date for //***/sapmnt/trans/EPS/in/I710020751258_0118401.PAT3UZ9CG (error 14). The process cannot access the file because it is being used by another process.
  • This error can also be observed during phase PREP_INPUT_CHECK/SCANDIR_EXTRACT

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Environment

  • Software Update Manager (SUM)
  • Windows Operating System

Product

SAP ERP 6.0

Keywords

SCANDIR SCANDIR_EXTRACT antivirus anti-malware av virus protection , KBA , BC-UPG-TLS-TLA , Upgrade tools for ABAP , BC-OP-NT , Windows , Problem

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