SAP Knowledge Base Article - Preview

2818988 - Trust Agent Doesn't Work With Error: Credentials not found, the configuration is empty - SAP Solution Manager 7.2

Symptom

  • After connecting the Diagsnotic Agent in the Solution Manager. The Agent appears in the Non-Authenticated tab of Agent Admin. When you try to trust the Agent, it does'nt get authenticated / appears online and comes back on the Non-Authenticaed tab.
  • In the log you may see following errors:
javax.naming.NoPermissionException: client solman certificate not found, the configuration seems empty.
at com.sap.smd.agent.connection.ConnectionProperties.checkAuthenticationSettings(ConnectionProperties.java:234)
at com.sap.smd.agent.connection.SMDConnectionTask.internalAttemptConnection(SMDConnectionTask.java:313)
at com.sap.smd.agent.connection.SMDConnectionTask.access$000(SMDConnectionTask.java:50)
at com.sap.smd.agent.connection.SMDConnectionTask$1.run(SMDConnectionTask.java:92)
at com.sap.smd.agent.connection.P4JNDIContextHelper.executeInSecurityContext(P4JNDIContextHelper.java:141)
at com.sap.smd.agent.connection.SMDConnectionTask.attemptConnection(SMDConnectionTask.java:87)
at com.sap.smd.agent.connection.SMDConnectionTask.run(SMDConnectionTask.java:894)
at java.lang.Thread.run(Thread.java:836)

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Environment

  •  SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

  smdagent, ping reject, agent not knwon , KBA , SV-SMG-DIA-SRV-AGT , Agent Framework , Problem

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