SAP Knowledge Base Article - Preview

2816163 - SAP Work Manager 6.X: Work Order Push not working consistently (User gets disconnected)

Symptom

  • There is a unique PUSH issue case wherein it was seen that the user mobile client gets disconnected in the SAP Mobile Platform Cockpit and during this time of disconnection the user is not able to received any Emergency Push from the backend
  • Sometimes you see users logged in and out of the SAP Mobile Platform Cockpit
    • To receive a valid PUSH Workorder or Notification, the mobile user should be logged in
    • It was seen or observed that sometimes when a user logs in to the SMP Cockpit, it may disconnect for a few minutes (2~10 minutes) and it may reconnect
      • There appears to be a reconnecting mechanism to re-establish a disrupted user or disconnected user within the ~10 minutes time frame of which after reconnection, the user is able to received pushes

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Environment

  • SAP Mobile Platform 3.0
  • SAP Mobile Platform SDK 3.0 and 3.1
  • SAP Work Manager 6.5, 6.4, 6.3 and 6.2

Product

SAP Mobile Platform 3.0 ; SAP Mobile Platform SDK 3.0 ; SAP Mobile Platform SDK 3.1 ; SAP Work Manager 6.3.0 ; SAP Work Manager 6.4 ; SAP Work Manager 6.5.0

Keywords

"Keep Alive Agentry","SAP Work Manager Push","WM 6.5.1 push fail","Auto reconnect Agentry client","How to make Work Manager Push works","Fail to Push Workorder in Work Manager","Push is not consistent in Work Manager","Work Manager users not receiving push","Push lost in Work Manager","Work Manager sometimes does not push workorder","Emergency Push fail for Work Manager" , KBA , MOB-SYC-SAP-WM , Syclo SAP Work Manager Application , MOB-ONP-AGS , SAP Mobile On Premise Agentry Server , Problem

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