SAP Knowledge Base Article - Preview

2815560 - In the Ticket Summary the Product Description is Empty

Symptom

When you generate a Summary for a Ticket, the Product Description field is empty.


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Environment

SAP Cloud for Customer

Product

SAP Hybris Cloud for Customer mobile app all versions

Keywords

Product Description; Ticket; Summary; , KBA , LOD-CRM-SRP-OPM , Output Management , How To

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