SAP Knowledge Base Article - Preview

2814492 - Using DBTools to move E-mail Data and Clean up Scripts from the CCtr Database

Symptom

  • You noticed SAP Contact Center Operative Database (specifically the "dbo.ActivityEmail" table) has grown exponentially
  • Administrators can see even very old e-mail data which the organization no longer wants stored
  • Business is requires old data be removed

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, cleanup, Database, Email activities, attachments , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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