SAP Knowledge Base Article - Preview

2812783 - SAP CCtr: Tracking who has listened recordings

Symptom

You would like to know who has listened the recordings


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, audit, track, listen, record , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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