SAP Knowledge Base Article - Preview

2807281 - "Mail Form Template Not Found" Though Forms are Maintained in ITSM

Symptom

You have a mail form maintained and entered as the initial value on your action, but the email actions are failing with an error which reads "Mail form template not found".


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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

SOLMAN, mail form, mail form template, mail forms, smartform, smart form, mail form template not found, ITSM, ChaRM, email, emails, not sending, error in ITSM notifications, , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , How To

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