SAP Knowledge Base Article - Preview

2806809 - When pressing END, e-mails linked by help of the LINK button in the agent inbox are not completed

Symptom

  • Status of linked e-mails don't change on pressing END button
  • Depending on your customizing only the e-mail which has been interacted or has been replied is set to completed

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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions

Keywords

KBA , CRM-IC-UNI , Agent Inbox , CRM-IC-EMS-AUT , Automated Rule Processing , CRM-IC-CHA-EMA , E-Mail Integration , Problem

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