- Calling SAP Contact Center (CCtr) from external number to a queue
- The caller does not hear the consent IVR (custom IVR based on SAP CCtr example)
- Customer is not able to interact with the custom IVR
SAP Contact Center 7.0
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, IVR, Consent, consent ivr, recording, consent, Interactive Voice Response , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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