SAP Knowledge Base Article - Preview

2804343 - When calling from an external number to a queue the call is not getting the configured Consent IVR

Symptom

  • Calling SAP Contact Center (CCtr) from external number to a queue
  • The caller does not hear the consent IVR (custom IVR based on SAP CCtr example)
  • Customer is not able to interact with the custom IVR

Read more...

Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, IVR, Consent, consent ivr, recording, consent, Interactive Voice Response , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.