SAP Knowledge Base Article - Preview

2804137 - R/3 ATP & SD Scheduling issues - Incident prioritization

Symptom

Judging the right priority for SAP R/3 ATP and SD scheduling incidents.

To ensure healthy service levels for all our customers, the priority of incidents is judged based on the Business Impact of the issue.

This KBA outlines the principles which should be used for determining the priority of R/3 ATP and SD Scheduling incidents, which cover the following components:

  • LE-SHP-GF-AC - Availability control Delivery
  • LE-SHP-GF-DS - Delivery and transport scheduling
  • LE-SHP-GF-RS - Route Scheduling
  • SD-BF-AC - Availability Check
  • SD-BF-AC-AD - Availability Display
  • SD-BF-AC-BOP - Backorder Processing, Rescheduling
  • SD-BF-AC-FCS - Check against Forecast
  • SD-BF-AC-ISO - Sales Order Interface
  • SD-BF-AC-LATP - Local ATP check in R/3 from CRM
  • SD-BF-AC-PAC - Availability Check according to ATP Logic
  • SD-BF-AC-PAL - Check against Product Allocations
  • SD-BF-AC-TS - Technical Services

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Environment

  • Sales And Distribution (SD)
  • Logistics Execution (LE)
  • SAP ERP SD scheduling
  • SAP ERP
  • SAP Enhancement package for SAP ERP
  • SAP Enhancement package for SAP ERP, version for SAP HANA

Product

SAP ERP all versions ; SAP S/4HANA all versions ; SAP enhancement package for SAP ERP all versions ; SAP enhancement package for SAP ERP, version for SAP HANA all versions

Keywords

KBA , SD-BF-AC , Availability Check , LE-SHP-GF-AC , Availability control Delivery , Problem

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