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2801667 - Unable to create Lumira Document or stop lumira servers from CMC

Symptom

  • When a user clicks on the Lumira Discovery Icon from BI Launchpad, two hour glasses just keeps on spinning but it never connects.
  • Cannot open any Lumira sample documents from BI Launchpad. 
  • Unable to connect to BI Platform server when using Lumira Discovery Client Tool.
  • After starting the Lumira servers on the linux server node, none of the servers can be stopped or restarted from the CMC.
  • Upon running communication analyzer on the BIPST tool, the servers on lumira node showed as "Not OK" which meant they cannot be communicated to.
  • However there was no intermediary firewall and all the servers have been assigned with proper request ports which can be independently telnet to.

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Environment

  • SAP BI Platform server 4.2 SP6 Patch 3  on Solaris 11
  • SAP Lumira Server 2.2 add-on for BIP on Redhat linux 6.x (Expanded)
  • Apache Tomcat 8.5 running on Solaris 11

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

Lumira spinning unable create stop start cmc cannot unknown , KBA , BI-LUM-SRV-DEP , Installation, Deployment , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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