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2801624 - Mobile Add-On for ERP: 'No backends loaded - SAP Work Manager - Meter Management 2.3

Symptom

  • The team have deployed SAP Work Manager (WM) in our Agentry Cloud Edition (ACE) server and the Mobile Add-on for ERP in our SAP ECC box
  • The team also has an SAP Cloud Connector configured between the SAP Cloud Platform (SCP) and SAP ECC, with data flowing between the two systems
  • The SAP WM app is configured to connect to the standard SAP application in the Config Panel: SAP_METER_MANAGEMENT_23  
  • The SAP WM Client is presenting an error message when it connects to the ACE application:  

    No backends loaded. Please check server startup logs”  

  • We find errors in the SAP ECC backend system via SAP transaction SLG1.  

    Error 1:

    @5C\QError@ 03.05.2019 11:04:17 - /SYCLO/CX_CORE_FRAMEWORK:Framework setting is invalid
    @5C\QError@ 03.05.2019 11:04:17 - /SYCLO/CX_CORE_RFC_OO_DATA:An exception was raised.  

  • Error 2 from logs:

    ~~~~~~~~~~~~~Start here~~~~~~~~~~~

    At 5.3.2019 - +++\CLASS=/SYCLO/CL_CORE_DO_SERVICES
    ..
    ..
    5.3.2019 11:04:17 - Entering method ~ CHECK_SYSTEM_AUTHORIZATION...
    ..
    5.3.2019 11:04:17 - /SYCLO/CX_CORE_FRAMEWORK:Framework setting is invalid
    5.3.2019 11:04:17 - /SYCLO/CX_CORE_RFC_OO_DATA:An exception was raised.
    ~~~~~~~~~~~~~~~~~End Error 2~~~~~~~~~~~~~~~~~

  • In another similar case, the issues were resolved with: SAP KBA 2132346 and 2590346, however these solutions did not work
    • The app name in the JavaBE and in the ConfigPanel match (one of the recommended solution)
    • The connection between ACE and SAP ECC is working
    • The team also applied a solution that worked previously, by reactivating the BC Set (KBA 2770175), but it did not work

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Environment

  • SMFND - 630_740 SP02
  • SMERP - 630_740 SP02
  • SMISU - 630_740 SP02
  • SAP Work Manager (SAPWM) 6.5.5
    • SAP Meter Management 2.3 (Released under SAPWM 6.5)

Product

SAP Work Manager 6.5.0

Keywords

"/SYCLO/CX_CORE_FRAMEWORK:Framework setting is invalid","/SYCLO/CX_CORE_RFC_OO_DATA:An exception was raised.","SAP Meter Management 2.3 No Backend loaded","No backend loaded","SAP Work Manager ACE","Ace Cloud Edition Work Manager No Backend Loaded","No backends loaded. Please check server startup logs" , KBA , MOB-APP-MAO , Mobile Add-On integration for mobile, SYCLO apps , MOB-SYC-SAP , Syclo Mobility for SAP backend , Problem

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