SAP Knowledge Base Article - Preview

2801621 - GATP - Finding/Judging the correct incident priority!

Symptom

Finding/Judging the right priority for GATP incidents.

To ensure healthy service levels for all our customers, the priority of incidents is judged based on the Business Impact of the issue.

This KBA outlines the principles which should be used for determining the priority of GATP incidents (component SCM-APO-ATP*).


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Environment

  • SAP Supply Chain Management (SCM)
  • Global ATP

Product

SAP Supply Chain Management 2005 ; SAP Supply Chain Management 2007 ; SAP Supply Chain Management 4.0 ; SAP Supply Chain Management 4.1 ; SAP Supply Chain Management 7.0 ; SAP enhancement package 1 for SAP Supply Chain Management 7.0 ; SAP enhancement package 2 for SAP Supply Chain Management 7.0 ; SAP enhancement package 3 for SAP Supply Chain Management 7.0 ; SAP enhancement package 4 for SAP Supply Chain Management 7.0

Keywords

KBA , SCM-APO-ATP , Global Available-to-Promise , Problem

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