SAP Knowledge Base Article - Preview

2801473 - SAP Contact Center - Getting Started with Twilio


Customer is interested in integrating Twilio the cloud Communications Platform as a Service (CPaaS) company with their SAP Contact Center for SMS or WhatsApp chat channel usage



SAP Contact Center 7.0 (WhatsApp as of FP14)


SAP Contact Center, on-premise edition 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, CPaaS, Platform as a Service, SMS, Communication Panel, SMS, Twilio, Chat, Channel WhatsApp, SMSServer , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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