Customer is interested in integrating Twilio the cloud Communications Platform as a Service (CPaaS) company with their SAP Contact Center for SMS or WhatsApp chat channel usage
SAP Contact Center 7.0 (WhatsApp as of FP14)
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, CPaaS, Platform as a Service, SMS, Communication Panel, SMS, Twilio, Chat, Channel WhatsApp, SMSServer , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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