SAP Knowledge Base Article - Preview

2801462 - How to Configure Support Team Determination Emails via Business Rule Framework Plus

Symptom

You have configured Support Team Determination via Business Rule Framework Plus correctly according to the Wiki but the Support Team is not determined correctly in incidents.

Additionally, the action (S/Z/Y)MIN_STD_FIND_PARTNER_FDT does not seem to be executing so the Support Team is receiving no emails.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


Read more...

Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

SOLMAN, SMIN_STD_FIND_PARTNER_FDT, Application ID, BRFPlus, BRF+, Support Team, Support Team Determination, emails, ITSM, IT Service Management, email notifications, function ID, Business rule framework plus , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.