SAP Knowledge Base Article - Preview

2800665 - SAP Contact Center ECF chat integrated with C4C using the Live Activity RUI is not showing the chat transcript in the live activities

Symptom

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

  • You have integrated SAP Contact Center and C4C Live Activity
  • Chats interactions work, but the Customer Card Area activity doesn't show any chat transcript information passed by the CTI

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, ECF, Chat, Transcript, integration C4C Live Activity Provider , KBA , CRM-CCI , Contact Center Infrastructure , LOD-CRM-LA , Live Activity , Problem

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