SAP Knowledge Base Article - Preview

2800453 - SAP CCtr: User can modify own skills in Online Monitoring

Symptom

Online Monitoring is essentially a Supervisor user interface. among its features is the ability to change an Agent’s queue assignments and control the agent’s skill competencies.

A user with incorrect or modified user rights can therefore also have these privileges, thus caution should be taken when granting such rights.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications roles skills OM , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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