SAP Knowledge Base Article - Preview

2800223 - Recording is not available when trying to listen through the Online Monitoring - Getting error - REASON: "PartialData=file not found"

Symptom

  • You are trying to listen to recordings from the Contact View in Online Monitoring
  • This sometimes happens occasionally or constantly

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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