SAP Knowledge Base Article - Preview

2796929 - How to Disable Rich Text Editing for Analysis in ITSM

Symptom

You are experiencing problems with text formatting or text not saving correctly. You wish to diagnose the source of the problem and suspect that rich text editing may be contributing to the issue.

For example: You enter text in the editor for an internal note and upon clicking save on the incident find that the text has disappeared and no internal note has been saved.

NOTE: This KBA is for analysis purposes only and must not be considered a fix

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 


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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

SOLMAN, ITSM, rich text, analysing, diagnosing, customizing, single user, SU01, parameters, missing text, not saved, not saving, empty, AI_CRM_TXTEDIT_HTML, DNO_CUST04 , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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