SAP Knowledge Base Article - Preview

2794873 - Hire Issue where Event and Employee Status in Job Information become null after saving - Intermittent

Symptom

After completing a new hire through Add New Employee or from Manage Pending Hire, the fields Event and Employee Status in Job Information are set to null. This happens intermittently and cannot be reproduced at will. The following impacts have been observed due to this issue:

  • New hires are not active in the system and Job Information in People Profile doesn't show any data. Though, data is displayed in Job Information History without Event and Employee Status values. 
  • If a business rule is used to generate Person-Id-External value and if the rule is assigned in personInfo (Biographical) portlet, the rule is ignored. The value retrieved by the system is from the Next Person ID Assigned in Company System and Logo Settings. Note that for new configurations, the above-mentioned rule should be assigned to Manage Data > Hire/Rehire Configuration for correct behavior. 

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Environment

SuccessFactors Employee Central: New Hire
SuccessFactors Employee Central: Job Information

Product

SAP SuccessFactors Employee Central 1811 ; SAP SuccessFactors Employee Central 1902 ; SAP SuccessFactors HCM Core 1811 ; SAP SuccessFactors HCM Core 1902 ; SUCCESSFACTORS BIZX CORE 1905 ; SUCCESSFACTORS EC 1905

Keywords

null, jobInfo, person id, event reason, ECT-113024, new hire , KBA , LOD-SF-EC-HIR , New Hire/Rehire Wizards , LOD-SF-EC-INT , Suite Integration (EC to RCM, ONB, CVP) , LOD-SF-EC-JOB , Job Information & Propagation XML , Bug Filed

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