SAP Knowledge Base Article - Preview

2794296 - How to force agents to serve in a specific queue or queues in SAP Contact Center

Symptom

  • You are using SAP Contact Center CDT or ECF widgets
  • Business requires that agents be forced to serve in queues automatically

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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