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- You have integrated SAP Contact Center and C4C Live Activity
- Chats interactions work, but the Customer Card Area activity doesn't show any subject and any additional information passed by the CTI
- SAP Contact Center 7.0
- SAP Cloud for Customer
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , LOD-CRM-LA , Live Activity , Problem
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