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2790927 - Register Services: Error while trying to register the service of the instance ## located on host <hostname>

Symptom

  • During an upgrade on a Java or Dual-stack system using Software Update Manager (SUM), the following error can be seen in phase "Register Services with New Start Profiles":
    Error while trying to register the service of the instance ## located on host <hostname>com.sap.sdt.hostctrl.client.SapHostControlException: null com.sap.sdt.hostctrl.client.SapHostControlException
    com.sap.sdt.hostctrl.OperationExceptionFault: Permission denied: The user has no permission for the operation. : user <domain>\<SID>adm has no permission to retrieve the results of operation #####
    For more information, see the log file C:\usr\sap\<SID>\SUM\sdt\log\SUM\REGISTER-SERVICES_##.LOG and ProcessOverview.html.

    To troublesheet the problem use the provided information. An SAP Note may provide a solution to this problem. Search for SAP Notes with the following keywords:

    SWITCH execute downtime-switch register-services com.sap.sdt.j2ee.services.servicesimpl.EngineServiceControllerService class com.sap.sdt.j2ee.tools.controlservice.ServiceControllerException

  •  The following error can be seen in REGISTER-SERVICES_##.LOG:
    <Date> <Time> [Info ]: Registering service of instance <instance name> with new profile .
    <Date> <Time> [Info ]: Registering sapcontrol service using saphostagent for host <hostname>, instance number ## with profile <path to profile>
    <Date> <Time> [Error ]: The following problem has occurred during step execution: com.sap.sdt.j2ee.tools.controlservice.ServiceControllerException: Error while trying to register the service of the instance ## located on host <hostname>.
    com.sap.sdt.hostctrl.client.SapHostControlException: null
    com.sap.sdt.hostctrl.client.SapHostControlExceptioncom
    sap.sdt.hostctrl.OperationExceptionFault: Permission denied: The user has no permission for the operation. : user <domain>\<SID>adm has no permission to retrieve the results of operation #####

  •  The upgrade is running on Windows and the <sid>adm user exists within both domain and local user

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Environment

  • Software Update Manager (SUM)
  • Java or Dual-stack system
  • SAP Host Agent 7.21 SP41 
  • Windows OS 

Keywords

SWITCH execute downtime-switch register-services com.sap.sdt.j2ee.services.servicesimpl.EngineServiceControllerService class com.sap.sdt.j2ee.tools.controlservice.ServiceControllerException , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , BC-CCM-HAG , Host Agent , Problem

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