SAP Knowledge Base Article - Preview

2790895 - No balloon notification when agent picks up call from Hunt-Group Queue

Symptom

  • You have defined Queue ABC123 to be a hunt-group queue
  • When agent is picking the call from the queue, there is no alert notification received

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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