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2790314 - java.lang.RuntimeException: The instance cannot be started in: 7200 seconds

Symptom

While completing an upgrade in Software Update Manager (SUM), the following error is encountered:

[TroubleTicket_*.txt]

An error occured during the execution of Wait for Java Start of action execute.
Service com.sap.sdt.j2ee.services.servicesimpl.EngineControllerService failed with the following message:
java.lang.RuntimeException: The instance cannot be started in: 7200 seconds.
For more information, see the log file /usr/sap/<SID>/SUM/sdt/log/SUM/WAIT-AS-JAVA-START_*.LOG.

[WAIT-AS-JAVA-START_*.LOG]

May 1, 2019 12:06:17 PM [Info ]: Process ID 1413, name sapcontrol has been started.
May 1, 2019 12:06:17 PM [Info ]: Command line: /usr/sap/<SID>/D***/exe/sapcontrol -nr 0 -host <hostname> -user <user> <SecureField> -prot NI_HTTPS -function GetSystemInstanceList 150
May 1, 2019 12:06:17 PM [Info ]: Standard out: /usr/sap/<SID>/SUM/sdt/log/SUM/SAPCONTROL_GETSYSTEMINSTANCELIST_*.OUT
May 1, 2019 12:06:17 PM [Info ]: Process ID 1413 has been started.
May 1, 2019 12:06:17 PM [Info ]: Waiting for process ID 1413, name sapcontrol to finish.
May 1, 2019 12:06:18 PM [Info ]: Process ID 1413, name sapcontrol has been finished, exit code 0.
May 1, 2019 12:06:18 PM [Info ]: Correctly detected instance: 2 on host <hostname>
May 1, 2019 12:06:18 PM [Info ]: Correctly detected instance: 1 on host <hostname>
May 1, 2019 12:06:18 PM [Info ]: Correctly detected instance: 0 on host <hostname>
May 1, 2019 12:06:18 PM [Info ]: Instance has status IN_PROGRESS.
May 1, 2019 12:06:48 PM [Error ]: The following problem has occurred during step execution: java.lang.RuntimeException: The instance cannot be started in: 7200 seconds..

[SAPCONTROL_GETSYSTEMINSTANCELIST_*.OUT]

17.04.2019 19:35:44
GetSystemInstanceList
OK
hostname, instanceNr, httpPort, httpsPort, startPriority, features, dispstatus
<hostname>, 2, 50213, 0, 1, GATEWAY|MESSAGESERVER|ENQUE, GREEN
<hostname>, 1, 50113, 0, 1, MESSAGESERVER|ENQUE, GREEN
<hostname>, 0, 50013, 50014, 3, ABAP|J2EE|GATEWAY|ICMAN|IGS, YELLOW

Checking on the output of the following command:

sapcontrol -nr <instance> -function GetProcessList
02.05.2019 10:47:58
GetProcessList
OK
name, description, dispstatus, textstatus, starttime, elapsedtime, pid
disp+work, Dispatcher, GREEN, Running, Message Server connection ok, Dialog Queue time: 0.00 sec, AS Java: All processes running, 2018 08 14 18:29:33, 6256:18:25, 17337
igswd_mt, IGS Watchdog, GRAY, Stopped, , , 17338

Read more...

Environment

  • Software Update Manager (SUM)
  • SAP JAVA or dual-stack system

Product

SAP NetWeaver 7.3

Keywords

dualstack stuck Execution Wait for Java Start WAIT-AS-JAVA-START , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , BC-CST-STS , Startup Service , Problem

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