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2790217 - Tomcat JVM crashes with error EXCEPTION_ACCESS_VIOLATION

Symptom

  • Tomcat crashes with the below error generated in a hs_err_pid file in <BOBJINSTALLDIR>/tomcat

    # A fatal error has been detected by the SAP Java Virtual Machine:
    #
    # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000005cad944e, pid=3576, tid=3700
    # faulting address (tried to read): 0x000000000000016e
    #
    # JRE version: Java(TM) SE Runtime Environment (8.0_131) (build 8.1.030)
    # Java VM: SAP Java Server VM (8.1.030 25.51-b10 Apr 26 2017 16:09:52 - 81_REL - optU - windows amd64 - 6 - bas2:288514 (mixed mode) compressed oops)
    # Problematic frame:
    # V [jvm.dll+0x5f944e] JVM_FindSignal+0x1fcc6e (sp=0x00000000240defc0) (pc=0x000000005cad944e)


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2)
  • Tomcat
  • Windows
  • Linux / Unix 

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

KBA , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , Problem

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