SAP Knowledge Base Article - Preview

2789961 - Missing CDT notification for incoming calls

Symptom

Agents are not aware of incoming calls


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, CCI, CRM-CCI, Contact Center, Telephony, incoming, inbound, miss, alert , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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