You are using Flexible workflow for 'Service Entry Sheets'. Documents are flagged for approval and sent to the inbox of the responsible manager. When the approving manager tries to release the 'Service Entry Sheets' from their My Inbox APP, nothing happens, after choosing 'Approve' the document remains in the Inbox. In the system log, error message 'Update was cancelled - workitem is not a user decision' is visible.
SAP S/4HANA Cloud All Versions
SAP_APS_SAP_WFRT_APP, /IWWRK/BADI_WF_BEFORE_UPD_IB, CL_MM_PUR_SES_APPR_ACTION_BADI, AUTHORITY-CHECK, /iwwrk/mc_wf_rt_ib022, BR_PROJ_MANAGE_COMM. , KBA , MM-PUR-SVC-SES , Service Entry Sheet for Service Procurement , Problem
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