SAP Knowledge Base Article - Preview

2789506 - My Inbox service entry sheet error

Symptom

You are using Flexible workflow for 'Service Entry Sheets'. Documents are flagged for approval and sent to the inbox of the responsible manager. When the approving manager tries to release the 'Service Entry Sheets' from their My Inbox APP, nothing happens, after choosing 'Approve' the document remains in the Inbox. In the system log, error message 'Update was cancelled - workitem is not a user decision' is visible.


Read more...

Environment

SAP S/4HANA Cloud All Versions

Product

SAP S/4HANA Cloud all versions

Keywords

SAP_APS_SAP_WFRT_APP,  /IWWRK/BADI_WF_BEFORE_UPD_IB, CL_MM_PUR_SES_APPR_ACTION_BADI, AUTHORITY-CHECK, /iwwrk/mc_wf_rt_ib022, BR_PROJ_MANAGE_COMM. , KBA , MM-PUR-SVC-SES , Service Entry Sheet for Service Procurement , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.