SAP Knowledge Base Article - Preview

2788706 - ECF Visitor chat or ECF Agent page is not loading after renaming the folders in the Apache Tomcat webapps directory

Symptom

  • You have successfully implemented ECF for visitor Chat and agent page but after renaming the folders to personalize the url you notice that the pages are not loading
  • Pages get either a 404 error or load a blank page 

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, webapps, ecf urls, agent.htm, visitor.html ecf#12#sample ECF_Agent VU ECF_Visitor , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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