SAP Knowledge Base Article - Preview

2788669 - Error: Status profile 'CRMACTML' could not be set according to transaction type 'Outgoing E-Mail' when creating and sending an email

Symptom

  • Error occurs when creating and sending an outgoing E-mail: Status profile 'CRMACTML' could not be set according to transaction type 'Outgoing E-Mail'
  • Error message ID is CRM_ORDERADM_H520  
  • The error started to occur after a recent upgrade.

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Environment

  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • SAP Solution Manager

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

CRM_ORDERADM_H520, CRMACTML, Outgoing E-Mail , KBA , CRM-BF-ML , Email Management , CRM-BTX , Business Transactions , CRM-BTX-ACT , Activity Management , CRM-BTX-BF-STA , Status Management for Business Transactions , SV-SMG-CM , Change Request Management , SV-SMG-SUP , Service Desk / Incident Management , Problem

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