SAP Knowledge Base Article - Preview

2788106 - Online Monitoring has recording references which have already been physically deleted by the "Automatic File Removal"

Symptom

  • Agents see references to recordings which have been deleted already
  • Using the "Automatic File Removal" did not also remove the recording references in the Operative database 

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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