SAP Knowledge Base Article - Preview

2786340 - Issue with Introscope JVM from Enterprise Manager due missing MSVCR120.dll

Symptom

The Enterprise Manager does not start and in the EMService.log you will find the following:

"Launching a JVM...
Error: loading: <EM installation folder>\sapjvm_8\jre\bin\server\jvm.dll
JVM exited while loading the application."

When you run the "java -version" command the following error is shown:

"MSVCR120.dll is missing from your computer. Try re installing the program to fix the problem."

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Environment

CA Introscope Enterprise Manager 10.5

Product

SAP Solution Manager 7.2

Keywords

MSVCR120.dll, JVM , KBA , XX-PART-WILY , Introscope by CA Technologies , Problem

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