SAP Knowledge Base Article - Preview

2785845 - Agent is no longer able to fill/classify a script after performing a warm transfer

Symptom

  • When agents are classifying a call and after transferring the call to another number, the script becomes grayed out and unavailable 
  • The above happens even when using Script Type = Interactive Script and making questions mandatory with any Opening Type like "When Contact Answered"

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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