SAP Knowledge Base Article - Preview

2784406 - IBP: Excel issues - Incident prioritization

Symptom

Judging the right priority for SAP IBP Excel incidents.

To ensure healthy service levels for all our customers, the priority of incidents is judged based on the Business Impact of the issue.

This KBA outlines the principles which should be used for determining the priority of IBP Excel incidents, which cover the following components:

  • SCM-IBP-XLS
  • SCM-IBP-XLS-SRV
  • SCM-IBP-XLS-UI
  • SCM-IBP-XLS-CHG
  • SCM-IBP-XLS-MD
  • SCM-IBP-XLS-PLN

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Environment

  • SAP Supply Chain Management (SCM)
  • SAP Sales and Operations Planning (SCM-SOP)
  • SAP Integrated Business Planning (SCM-IBP)

Product

SAP Integrated Business Planning all versions

Keywords

Priority, assessment, judge, Business Impact, IBP, Excel, prioritization , KBA , SCM-IBP-XLS , IBP Excel Client , SCM-IBP-XLS-UI , IBP Frontend , How To

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