SAP Knowledge Base Article - Preview

2783960 - Getting a dump SAPLCRM_ERMS_EMAIL_COMPOSITION COMMIT_IN_OS_EVENT creating incident - Solution Manager

Symptom

  • When an incident (SMIV/ZMIV) document is saved, an ST22 Dump occurs:
    Category: ABAP Programming Error
    Runtime Errors: COMMIT_IN_OS_EVENT
    ABAB Program: SAPLCRM_ERMS_EMAIL_COMPOSITION
    Application Component: CRM-IC-CHA-EMA
  • Cannot create new incidents
  • 500 SAP Internal Server Error ERROR: COMMIT WORK in an event handler belonging to the OO transaction service. (termination: RABAX_STATE)

Read more...

Environment

SAP Solution Manager

Product

SAP Solution Manager 7.2

Keywords

SOLMAN, ITSM, IT Service Management, notification framework , KBA , SV-SMG-CM , Change Request Management , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.