SAP Knowledge Base Article - Preview

2780192 - When performing a call transfer agent "A" still hears the RingOut.wav until Agent "B" answers or Agent "A" hangs the call

Symptom

  • Agent "A" is performing an internal call transfer to Agent "B", but soon receives a new inbound call right after and accepts this call
  • The problem is that this agent will hear the "RingOut.wav" alert until Agent "B" answers or Agent "A" hangs the call and at the same time hear the new alert coming from the new call

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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